How to Place an Order?

  1. Start by browsing our product catalog to find items you want. Click the "Add to Cart" button for each selected product to add it to your shopping cart.
  2. When you’re ready to complete your purchase, navigate to your cart page. Here, double-check product details (e.g., model, color), purchase quantity, and the total order amount to ensure accuracy.
  3. Click "Proceed to Checkout", then enter your precise shipping address (including any necessary details like apartment numbers).
  4. Select your preferred payment method from the available options, then follow the prompts to complete the payment and confirm your order.

Is the Payment Process Secure?

Yes—your payment security is our top priority! Our payment system is fully PCI-DSS (Payment Card Industry Data Security Standard) certified and uses advanced end-to-end encryption technology. This ensures that your credit card information, billing address, and all other payment-related data are fully protected throughout the transaction. You can shop with complete confidence, knowing every payment is 100% secure.

When Will My Order Be Shipped and Delivered?

Once your order is confirmed (typically within 12 hours of successful payment), we will begin processing it and arrange shipment within 2 business days.
  • Domestic orders: Standard delivery takes 3–8 business days.
  • International orders: Delivery time ranges from 5–22 business days, which may vary based on your specific location and local customs clearance efficiency.

Can I Track My Order Shipment?

Absolutely! As soon as your order is shipped, we will send a unique shipment tracking number to your registered email address. You can also find this tracking number in the "Order History" section of your personal account on our website. Simply enter the tracking number on the carrier’s official website (e.g., UPS, DHL) to view real-time updates on your package’s status—including the estimated delivery date.

How Is Shipping Cost Calculated?

We offer free standard shipping on all orders—there is no minimum purchase amount required. You won’t incur any additional shipping fees for standard delivery, regardless of how many items you buy.

Do I Need to Assemble the Product Myself?

No self-assembly is needed! Every product is fully pre-assembled before delivery. After unboxing, you can start using the product right away—this process takes only about 1 minute, and no tools or extra steps are required.

What Is the Return Policy?

We provide a 30-day return guarantee for all products. If you’re not satisfied with your purchase, you may submit a return request within 30 days of receiving the product. We will bear all the shipping costs for returns.

How to Contact the Customer Service Team?

You can reach our customer service team by sending an email to boclows791@outlook.com. To help us assist you more efficiently, please include your order number (if applicable) and a detailed description of your inquiry (e.g., order status questions, return requests, product issues). Our team will respond to your email within 48 business hours (Monday to Friday, excluding national public holidays).